Reference

Understand the Legal Framework Behind Your Account

Your access to r22 is subject to the terms described here, and eligibility depends on your local law and the regions where our services are available.

Jurisdiction-dependent accessAccount-level data controlbKash, Nagad, Rocket as contextBangladesh-region eligibilityContact path for policy queries
r22 Understand the Legal Framework Behind Your Account
HOW WE HANDLE YOUR DATA

Security, Retention and Your Account Rights

We apply standard encryption across all account sessions and payment flows, so your bKash, Nagad or Rocket transaction details are not exposed in transit. Account data is retained for as long as your account is active and for a further period required by our operational policy — you can request details of the retention period by contacting support. Cookies are used to maintain your session and remember your account preferences; you can manage cookie settings through your browser, though some features depend on session cookies to function correctly.

Data Access Request

You can request a copy of the personal data we hold on your account. Submit the request via email support and we will respond within our standard handling window.

Account Security

Your account is protected by password and OTP verification at login. We recommend keeping your registered mobile number current so OTP delivery works without delay.

Cookie Control

Session cookies keep your lobby state and wallet preferences intact between pages. Adjust browser settings to limit non-essential cookies if you prefer a leaner session.

Policy Change Notices

When we update these terms in a material way, we notify you through your registered account. Check your account inbox after any login following a policy update notification.

REACH OUR TEAM

Contact Us With Policy and Legal Questions

If you have a question about these terms, need to request a copy of your data, or want to report a concern about how your account is handled, our support team is the right first stop. You can reach us through live chat inside your account, by email, or through the help section in the mobile app — whichever works for you from your device.

Live Chat Open the chat window from inside your account dashboard. Available for account-level queries including policy clarification and data requests.
Email Support Send a written query to our support address for formal policy requests, account disputes or detailed questions that need a documented response.
In-App Help Use the Help section in the r22 mobile app to raise a ticket or check the status of an open query without switching devices.

Common Questions About r22 Legal Terms

These are the questions we see most often about how our terms work, what rights you have and how to act on them. Each answer reflects our current policy as applied to accounts in Bangladesh-eligible regions.

Yes. Access to r22 depends on your local law and the regions where our platform is available. We recommend checking eligibility before opening an account if you are uncertain about your jurisdiction.

Send a written request to our support email. We will confirm receipt and provide your account data within our standard handling period. Include your registered email address in the request.

Yes, subject to any retention obligations under our operational policy. Contact support by email with your account details and we will walk you through the deletion process and confirm which data can be removed.

Any confirmed balance in your account wallet at the point of suspension is handled under our funds policy. Contact support immediately with your account reference and the payment method used to initiate a review.

We update these terms when needed and notify you through your registered account. Continuing to use r22 after a notification is treated as acceptance of the revised terms.

Raise the dispute through live chat or email support in the first instance. If the issue is not resolved at that stage, the escalation path is described in the account help section of the mobile app.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.