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How r22 Handles Your Personal Information

When you open an account with r22, we collect certain personal and payment details to keep your account secure and functional — including information linked to bKash, Nagad and Rocket transactions.

Data collected at account levelbKash, Nagad, Rocket payment dataYour right to access or deleteNo data sold to third partiesContact us to raise a data request

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What This Privacy Policy Covers and Why It Applies to You

r22 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

r22 collects data in three main categories: account registration details (name, contact, login credentials), payment method data tied to your wallet activity across bKash, Nagad and Rocket, and technical session data such as device type, browser version and IP address. We use this data strictly to

1
operate your account, process deposits and withdrawals, verify your identity when required, and resolve support requests. We do not sell your personal data to marketing networks or unrelated third parties. Retention periods vary by data type — payment records may be held longer than session logs
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due to financial verification requirements. Where you access r22 from Bangladesh, your use is subject to local law and eligible regions, and we apply data handling practices consistent with that context. Cookies and tracking tools are used only for session management and account security; you can
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adjust cookie preferences through your browser settings at any time. If you transact via Nagad or Rocket, the payment provider's own privacy terms also apply to that leg of the transaction — we recommend you review those separately.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies, Security and Retention at r22

We treat account data with a clear operational framework — not just policy language. Encryption is applied to stored credentials and payment records. Session tokens expire automatically after inactivity. Withdrawal requests tied to bKash or Rocket wallets go through an identity-match step before processing, which means your wallet number is checked against the name on your r22 account. Data we no longer need for operational or legal reasons is deleted on a rolling schedule rather than kept indefinitely.

Encryption at Rest

Your login credentials and payment wallet references — including bKash and Nagad details — are stored with encryption applied. Plain-text wallet numbers are never held in our database logs.

Cookie Control

We use session cookies to keep you logged in and analytics cookies to monitor page performance. You can block non-essential cookies via your browser without losing account access.

Data Retention Schedule

Account activity logs are kept for the period required by our operational and legal obligations, then deleted. Payment records linked to Rocket or Nagad may be retained longer for financial reconciliation.

Data Request Process

To access, correct or delete your personal data, contact support with your account email. We aim to respond to verified requests within a reasonable period as permitted by applicable rules.

REACH OUR PRIVACY TEAM

Contact r22 About Your Data

If you want to request access to your stored data, ask us to correct an error or submit a deletion request, our support team handles privacy matters through the channels below. For payment-related data queries — such as records tied to a bKash or Nagad transaction — please have your account reference ready so we can locate the correct records quickly.

Common Questions About Your Data on r22

These are the questions we hear most often about how your personal information is managed on r22. If your question is not covered here, reach us via live chat or email and our team will clarify based on your account situation.

We collect your name, contact details, login credentials and payment method references such as your bKash or Nagad wallet number. We also log device type and session data for account security purposes.

We do not sell your data. We share it only with payment processors like bKash, Nagad and Rocket where needed to complete transactions, and with service providers bound by confidentiality obligations.

Yes. Contact support via live chat or email with your registered account email address. We will verify your identity and provide the relevant data summary within a reasonable timeframe.

Submit a deletion request through email support. Note that certain payment and transaction records may be retained for the period required by financial obligations before full deletion can proceed.

We use session cookies to maintain your login and optional analytics cookies. You can block non-essential cookies through your browser settings at any time without being locked out of your account.

We hold a reference to your wallet number for identity-matching on withdrawals. Full transaction processing happens within the bKash or Rocket system, and their own privacy terms apply to that leg.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How r22 Handles Your Personal Information

Data Handling, Cookies, Security and Retention at r22

Encryption at Rest

Cookie Control

Data Retention Schedule

Data Request Process

Contact r22 About Your Data

Common Questions About Your Data on r22

01 What personal data does r22 collect when I open an account?

02 Does r22 share my data with third parties?

03 Can I request a copy of the data r22 holds about me?

04 How do I ask r22 to delete my account data?

05 Does r22 use cookies, and can I turn them off?

06 Is my bKash or Rocket payment data stored by r22?

Privacy Policy

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